Template SMS Terms & Privacy Policy
These SMS Terms & Privacy Policy (“Terms”) govern the text (SMS and MMS) messaging program operated by Total Sleep Management (“we,” “us,” “our”) and describe how we collect, use, disclose, and protect information in connection with that program. They apply only to that program. By providing your phone number to us, you agree to these Terms.
Part I – Terms and Conditions
Program description
If you have consented to receive text messages from us, you may receive messages related to appointment scheduling and reminders; referral and authorization status updates; requests for documents, insurance, or intake information; care-coordination follow-up. Messages are sent by Total Sleep Management and may be delivered on our behalf by a third-party messaging platform and/or messaging provider.
Example messages:
Hello from Total Sleep Management! Please check your email for a message from HFAlerts@nextgen.com to activate your patient portal. Need help? Call (877) 441-2411.
Hello from Total Sleep Management! Please send your email address to RSVP@sleeptester.com so we can set up your patient account. Need help? Call (877) 441-2411.
Total Sleep Management: Your insurance prior authorization has been received and approved. You are ready to be scheduled! Please call us at 407-374-5194 or visit [Portal Link] to pick your date. Reply STOP to end messages.
Consent and opt-in
You may opt in during a conversation with our staff, by submitting an online form, or by completing a paper form.
Consent to receive text messages is never a condition of treatment or of purchasing any good or service.
Message frequency
Message frequency varies depending on the type of communication.
Opting out
Reply STOP to any message to opt out at any time. You will receive one final message confirming your opt-out, and we will stop sending messages. You may also opt out by contacting us directly. To resume messages, reply START or ask our staff to re-enroll you. Opting out does not affect your care or communications sent by other means.
Help and support
For assistance, contact us at (877) 441-2411 or info@sleeptester.com.
Disclosures
You can opt out at any time by texting STOP. Reply HELP for help.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Part II – Privacy Policy
Information we collect
We collect your mobile phone number; a record of your consent, including its date, method, and source; the content of messages we send and of any reply you send; and delivery information such as timestamps, carrier and delivery status, and records of STOP, START, and HELP keywords.
How we use it
We use this information only to send the messages you have consented to receive, to respond to your replies, to apply and honor your opt-out, to keep records of consent and opt-out for legal and carrier compliance, to troubleshoot message delivery and prevent fraud and abuse, and to comply with law.
Who receives this information
Opt-in and consent data will not be shared with any party for any purpose. Provided, however, we may disclose the information to our messaging platform vendor, its messaging aggregator, and mobile carriers necessary to transmit the message, service providers under contract, and as required by law or legal process.
Mobile information and opt-in consent will not be sold or shared with third parties or affiliates for marketing or promotional purpose.
Security and emergencies
Text messaging is not a secure or encrypted channel and is never for emergencies. Please do not include sensitive information in a reply.
Questions
General Inquiries:
Total Sleep Management
1910 N Orange Ave, #2, Orlando, FL 32804
(877) 441-2411
info@sleeptester.com
Privacy Contact:
Charles Holland